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Hands On IT Service Desk Manager Retail ITIL London, &Pound;45,0 jobs in South East London

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Hands on IT Service Desk Manager Retail ITIL London, £45,0

south east london

Hands on I T Service Desk Manager Retail I T IL London £;45000 - £;55000 Hands on I T Service Desk Manager ( I T IL) required improving the service delivery of the I T Service Desk and Your vacancy will be to manage the Service Desk and improve their performance of offering support to over 2000 I T users, using I T IL, across multiple sites in the UK. important this team of 4 ( 1 S T-3RD Line) , you will motivate them to become more customer focused in service delivery and communications to achieve SL As all within an I T IL environment.You will be key point of contact for escalations which will involve discussing and advising with a variety of I T departments, the business and I T third party suppliers to find a successful conclusion. You will review trends to reducing duplication of calls by feeding back system, process or training improvements. Keeping unresolved calls to a minimum, supporting incident, problem and change management are all key to the success of this vacancy.Candidates need experience as a team leader or manager of a support function with exemplary conversational and good conversational abilities and skills to understand I T issues and be able to discuss issues with the business in a non-technical manner. You will be able to display and show where you have been proactive in improving the performance of an I T support function. I T IL qualified is advantageous. Technically you need a broad I T experience including Windows7, M S Products, desktop, Mac,W AN, Server and networks to be able to manage escalationsWe love the management team here they are enthusiastic and great to be working with and look forward to finding someone who will enjoy working with them as much as we do This is a sensational opportunity do if you are interested in learning more send an updated CV A S AP Talent Point are a Hiring Communication business. We have designed and documented this vacancy alongside our customer and act as their sole source of job seekers. Following a two-stage screening process that will include everyone who responds to this advert, we present a shortlist of three job seekers for interview. Those on our shortlist can expect in-depth, accurate detail regarding the vacancy, a high chance of securing the current vacancy, pre-booked interview times to plan around in advance, no delays and complete transparency.No terminology in this advert is designed to discriminate on grounds of gender race, colour religion creed disability, age, sex or sexual orientation. Talent Point Ltd is an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law.

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