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Customer Service / Administrator

south east sussex east hove

Do you enjoy solving problems and helping with queries over the phone? Is first class customer service your top priority? If the answer to these questions is yes, then keep reading. One of the UK's important banking institutions is wanting a Business Support Administrator in the City Park area of Hove. Main Responsibilities include: Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and proceduresRespond to a range of enquiries, queries/issues ensuring that customer requirements are clarified referring to more senior colleagues where appropriate Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriateContribute to the completion of the team's workload where required verify and check the work of other colleagues Identify and suggest improvements to new and existing processes, procedures and systems This vacancy is initially a 3 month contract with the potential to become a permanent position in the future. To be suitable for this vacancy you must meet the following requirements: Be available to start immediately or within two weeksLive within a commutable distance of City Park, Hove Be comfortable with potentially working shifts between 5P M and 9 A M Have a great attention to detail and good organisational skillsPossess a positive approach to customer service Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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