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Customer Care Executive &Pound;20K Online Retail Central London jobs in London


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Customer Care Executive £20K Online Retail Central London

london

The potential employer is one of the UK s fastest growing furniture brands. Established in 2012 and backed by Index Ventures (Deliveroo, Dropbox) and Octopus Investments (Zoopla, Secret Escapes), They re on a mission to be a global online furniture brand making homes remarkable through distinctive design beautiful craft and fair prices. They launch new designs several times a week to theirgrowing community of Insiders (email subscribers). Product launches are communicated through daily and weekly emails, with each design first produced in a very limited quantity of 10-20 pieces. Using real-time sales data, they test demand very quickly and then scale production on only the most popular pieces. This is a full time graduate position paying £;20000 based by Borough Market. An opportunity to be working with an exciting, high growth start up in our Customer Care team, our fastest growing team, full of people who are passionate about delivering outstanding customer care to our customers. We want our customer service to be as remarkable as the furniture that we re delivering to homes. As an online only business with no shops, our Customer Care team are the onlypoint of contact with our customers and therefore this team and this vacancy are key to our business growth. Main duties of This vacancy offer This vacancy offer includes managing incoming customer communication across email, phone, social media and be located chat. However it's not just about resolving customer query there and then but this team is also focused on spotting trends or customer issues and working with internal teams on fixing these, whether that's our logistics, manufacturing, product design or web team. You will get great exposure to the business and be a key part of solving customer problems. If you enjoy customer service and like to make a difference, are keen to learn and love speaking to people then we really want to hear from you today The ideal job seeker for this vacancy s personality and qualifications Customer focused: confident and capable of dealing with customers and their queries A natural problem solver: able to spot patterns or customer issues and work with the business to fix them High energy: a positive and proactive individual with a can do approach and attitude Strong team player: always willing to get stuck in and support the team and the business to get the job done Ability to pick up new software quickly: we work inzendesk.comacross all our channels Excellent written and spoken English.? What are the perks of working at this company? Competitive salary Options for equityPrivate medical cover Free gym membershipPension contributionsGreat location

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