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Call Centre Associate - INVESTMENT SUPPORT jobs in Tonbridge South East Kent


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Call Centre Associate - INVESTMENT SUPPORT

tonbridge south east kent

This is a genuine opportunity for people with office based customer services or call centre experience, to work for a global Financial Services company. If job seekers can show enthusiasm, energy and the ability to multi-task, there are real prospects for promotion to a Senior Associate vacancy, paying £;25000 in around 12-18 months. The Company: The potential employer serves investors all over the global, managing all significant asset classes for institutional and retail investors in long-term savings products - namely I S A s, O E IC s and Unit Trusts. They employ over 5000 people, managing £;150billion+ globalwide. The Team: This area consists of around 250 people. Each team plays a large part in first line customer care. The Phone Teams respond pro-actively to resolve incoming phone call queries from Financial Advisers as well as direct customers. This vacancy offer of the area is to provide support and information to customers investing with the Firm to assist in resolving any queries and to actively promote the products and services. T H ER E I S N OW A N EW AC AD E MY SY S T E M IN PL AC E T H A T PR OGR E S S E S G O OD P E OPL E T HR OUG H T H E R ANK S - S O AC H I EV ER S W ILL B E A T AR OUND S EN I OR A S S OC I A T E L EV EL IN AR OUND 18 M ON T H S. This vacancy offer: This post involves taking around 40-60 incoming phone calls from direct customers and Financial Advisers. You will be expected to respond to a variety queries which may include: information on a customer account, the details about a particular product,the resolution and prevention of a problem, in addition to web navigation and online queries. Every interaction with a customer should be seen as an opportunity to meet the business goal of acquiring new and retaining existing assets. Your vacancy is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customer's expectations. Around 80% of your time will be phone based and the remaining 20% focused on administration requirements. Skills / Experience Required: You must have verified office based customer service or call centre experience. You must have a stable work history, be confident and enthusiastic on the phone, work well under pressure and be able to take the initiative to escalate issues as appropriate. You should have an ' A Level standard education and we should stress how important your attitude will be - enthusiasm, energy, punctuality and the ability to multi-task are paramount. Additional Information: The salary for this vacancy is £;21,500 and bonus, on average, would add around £;1,600 and the pension can also add c.£;2,750 plus a variety of other benefits. The hours are 9am - 5pm and you will need to work one Saturday per month, but for this you would get double time and there is the option for additional overtime. The Call Centre Associate position is only one of many vacancies we are handling. ARC is a authority within Financial Services recruitment and the Consultant handling this vacancy has over Twenty years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and I T related vacancys. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.

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