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CUSTOMER SERVICE ENGINEER - TECHNICAL jobs in City Of London, England
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CUSTOMER SERVICE ENGINEER - TECHNICAL
£28000 - £32000/annum
City of London, England
The successful candidate will be working for a forward thinking and rapidly expanding company! The successful candidate will be providing technical support for a unique energy saving product - helping UK home owners to sore and use electricity more efficiently! The Customer Service Engineer will report to the Project and Operations Manager but support the whole of the team to deliver impeccable technical customer service as the business grows. The Job is approximately 95% office desk based, supporting installers, troubleshooting and helping customers with their product. Major tasks include:
Quickly becoming the expert in the team relating to the installation, service, maintenance and operation of the produc.unit. Answering phone calls and emails from customers and installers with technical questions Supporting the sales team to answer technical questions (keeping an up to date FAQ list and training the team to deal with questions during the sales process) Supporting delivery and installation of major customer trials and monitoring progress Being the expert in what our existing customers think of the product to feedback to the design and sales teams on how we can improve. The ideal job job candidate would have the following qualities and experience:
Strong electrica.electronics technical background Good understanding of electric.electronics to be able to understand the components and workings of the product Strong customer service ethos and experience in dealing with domestic customers, possibly as a service engineer Strong focus on safety A desire to work both in and out of the office environment Full UK vehicle licence and able to drive Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided
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