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Customer Support Engineer

£25000 - £32000/annum plus benefits package

Bristol, England

Purpose and job duties Competencies and behaviour needed (What strengths needed) Qualification. Experience and Knowledge Required Purpose of the job Management to completion of all aspects of assigned projects under the guidance and supervision of the head of department in support of the objectives of the companyand#39;s overall business plans and strategies Main tasks and job duties 1. Overall responsibility for all assigned project deliverables including but not limited to hardware, financial and commercial outputs, dispute management, customer satisfaction and on time delivery 2. Overall responsibility for assigned project profitcapability and accountcapability 3. Ensuring that assigned projects are launched in a timely and professional manner 4. Ensuring that timely client and internal kick off meetings are arranged and that all relevant project handover documentation is completed and distributed to relevant personnel 5. Developing and maintaining relationships and interfaces with other key functions within CSS and to support Supervision to drive all aspects of Engineering, Procurement and Production 6. Assist Supervision in providing timely customer quotations on established CSS projects that remain in line with prevailing financial objectives 7. Ensure that all relevant documentation is available for workshop activities 8. Process all project work through the current ERP system from customer masters and notifications through to job completion and invoicing ensuring timely completion of project milestones, adherence to budgets and that appropriate feedback is provided to colleagues 9. Develop and maintain strong relationships with customers and suppliers in order to reduce commercial risk and to maximise future business opportunities 10. Provide effective communications to all internal and external stakeholders 11. Assist Supervision in the production of reliable invoicing, Gross Profit and Cash forecasts for assigned projects 12. Management of all aspects of project finances ensuring that all funds are expedited appropriately in accordance with forecasts for invoices and payments 13. Management of all aspects of assigned project related documentation (including Dossiers and OandM manuals) in order to facilitate timely project Close Outs 14. Management of project commercial close-outs in order to maximise cash flow and minimise exposure to financial penalty whilst maintaining customer relationships 15. Participate in and actively support company initiatives 16. Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement. 17. All other duties as relevant to the post and#xF09F; Communication skills and#xF09F; Negotiating skills and#xF09F; Influencing and persuasion skills and#xF09F; Relationship management skills and#xF09F; Commercial acumen and#xF09F; Customer service skills and#xF09F; Cultural awareness and#xF09F; Organisation skills and#xF09F; Ability to act independently and#xF09F; Flexibility and capability to adapt to change and#xF09F; Attention to detail and#xF0B7; ONC. HNC in engineering or business discipline an.or and#xF0B7; Relevant experience within related industry and#xF0B7; Experience of managing projects and#xF0B7; Experience of contract negotiation in a commercial environment and#xF0B7; Supplie. Customer management experience and#xF0B7; General computer skills Decision accountcapability (What is within the jobholders accountabilities) Own and#xF09F; Own workload prioritisation Shared and#xF09F; Setting production schedules and#xF09F; Tactical In-Project management decisions Measured by:
(Key performance measurements) and#xF0B7; Individual Objective. KPIs and#xF0B7; Liquidated damages and#xF0B7; Back charges and#xF0B7; Warrant.guarantee claims and#xF0B7; Job cost performance and#xF0B7; On time delivery and#xF0B7; Forecasting accuracy and#xF0B7; Customer Satisfaction

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