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3rd line ICT Engineer, Liverpool

Liverpool, England

Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are telent have enabled the technology to make this happen. Weand#39;d be delighted to hear from you if you have the following experience:
Demonstrable and sound experience of:

* Management of Active Directory, DNS and WINS.
* Windows Server OS 200.201.2016 support.
* Microsoft Azure and Office 365 Support.
* Standardisation of Clien. Server OS builds using SCCM including the administration, packaging and deployment of software and updates.
* Knowledge and understanding of Exchange 2010 and Skype for Business.
* Group policy creation and management.
* Experience within a service level driven environment.
* Willing to provide 24 x 7 out of hours support on a rota basis.
* Clean Driving Licence.
* Undertake Security Clearance checks. Preferred:

* Appreciation of SQL Databases and their management.
* Administration of Web and Email filter solutions.
* Anti-Virus software deployments.
* Mobile Device Management Software.
* IT Service continuity. Role Profile:
Focused on supporting Microsoft Operating systems and applications, the key tasks will require the engineer:

* The Job will involve providing general 3rd line IT support to a range of public sector and blue light emergency services customers predominantly on a Microsoft platform.
* As a 3rd Line IT Engineer The Job will require a strong troubleshooting, problem-solving and technical skills based background using various diagnostic tools.
* In addition, strong inter-personal skills are needed to guide customers (both internal and external) through situations (over the phone as well as face-to-face), providing resolution to incidents and ultimately reach customer satisfaction.
* Communication is a key skill to enable the management of faults through incident, change and problem management.
* To maintain and further develop the Windows environment. This includes patching; hotfixes, software version upgrades, and provide training to peers.
* Work from or travel to customer sites to provide extended Technical Support services to customers.
* To deliver the highest level of customer service by resolving escalated customer technical support incident.requests to meet the SLAs.
* To document the processes and procedures related to the day to day management of key systems and to introduce it to the wider Operational team.
* Provide Problem Management by using all the information to hand to identify, prevent or resolve either on-going or potential issues that would affect a adversely customer. Business Operations Skills - Qualifications:

* Appropriate Microsoft qualifications (expired qualifications if relevant will be taken into account).
* Appropriate industry experience to deliver the requirements of The Job.
* ITIL foundation or Practitioner. Excellent employee benefits:
telent is committed to ensuring that we provide industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

* 33 days holiday, including public holidays, plus the option to buy or sell five days each year
* Company pension scheme
* A range of family friendly policies including childcare vouchers
* An employee-funded car leasing scheme
* Occupational health support We reserve the right to close this vacancy once we have received sufficient applications. telent is an equal opportunities employer and is committed to diversity and inclusion

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